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optniai

Terms of Service

Last Updated: September 9, 2026

Welcome to Optni.AI. These Terms of Service ("Terms") govern your access to and use of the website located at optni.ai, our software platform, and all related AI front-office, voice, and messaging services (collectively, the "Services") provided by Optni AI LLC ("Company," "we," "our," or "us").

By accessing or using our Services, or by executing an order form referencing these Terms, you ("Customer," "Clinic," or "you") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

1. Access and Use of the Services

  • License Grant: Subject to your compliance with these Terms and payment of all applicable subscription fees, Optni AI LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use our software platform for your internal business operations (managing clinic front-office communications and patient scheduling).
  • Account Registration: You must provide accurate, current, and complete information when creating your account and setting up your clinic instance. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • Acceptable Use: You agree not to use the Services to: (a) violate any applicable local, state, federal, or international law, including healthcare privacy laws (such as HIPAA where applicable) and telecommunications regulations (such as the TCPA); (b) transmit any malicious code, viruses, or harmful data; (c) attempt to gain unauthorized access to our systems or other customer instances; or (d) send unsolicited bulk promotional marketing messages.

2. Subscription Fees and Payment

  • Fees: You agree to pay the monthly or annual subscription fees associated with your chosen pricing tier (e.g., Entry or Core/Pro tiers) as outlined during registration or in your order agreement.
  • Billing: Subscriptions are billed in advance on a recurring monthly or annual basis. All payment obligations are non-cancelable, and fees are non-refundable except as expressly stated herein.
  • Taxes: Fees do not include local, state, or federal taxes (including sales and use tax). You are responsible for paying all applicable taxes associated with your subscription, unless you provide a valid tax exemption certificate.

3. Patient Communication and SMS Compliance

  • Your Obligations as Sender: As the clinic utilizing our platform to communicate with your patients, you represent and warrant that: (a) you have obtained all necessary, legally compliant consent from your patients to receive automated calls, voice interactions, and SMS text messages; and (b) your use of our messaging tools complies with all carrier rules, A2P 10DLC regulations, and the Telephone Consumer Protection Act (TCPA).
  • Opt-Out Management: Our platform automatically processes standard opt-out keywords (such as STOP) on a tenant-specific basis. You agree not to manually override, bypass, or re-engage patients who have opted out of receiving communications from your clinic instance.

4. Artificial Intelligence and Medical Disclaimer

  • AI Nature of Services: You acknowledge that our platform utilizes artificial intelligence, machine learning, and automated voice/text models ("Ava" and "Max") to interact with callers and manage scheduling rules.
  • No Medical Advice: Optni AI is a front-office administrative and communication tool, not a medical device or healthcare provider. The software does not provide medical diagnoses, treatment recommendations, or clinical triage advice.
  • Customer Responsibility: The ultimate responsibility for patient care, medical accuracy, appointment triage, and emergency response protocols rests entirely with you and your licensed clinical staff. Optni AI LLC disclaims all liability arising from clinical decisions made or missed through the use of or reliance on the Services.

5. Intellectual Property Rights

  • Company Ownership: Optni AI LLC retains all right, title, and interest in and to the Services, underlying software code, AI models, documentation, trademarks, and trade secrets.
  • Customer Data: You retain all right, title, and interest in and to the data, client lists, schedules, and content you input into the platform ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely as necessary to provide and improve the Services for your clinic.

6. Confidentiality and Data Security

  • Data Protection: We implement commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Customer Data and patient communications.
  • Confidential Information: Each party agrees to protect the other party's proprietary confidential information with the same degree of care it uses for its own confidential information.

7. Term and Termination

  • Term: These Terms begin when you first sign up or access the platform and continue for as long as your subscription remains active.
  • Termination for Convenience: You may cancel your subscription at any time through your account portal or by providing written notice. Cancellation will take effect at the end of your current billing cycle.
  • Termination for Cause: Either party may terminate these Terms immediately if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice.
  • Effect of Termination: Upon termination, your right to access the software platform ceases, and we may delete or archive Customer Data in accordance with our data retention policies.

8. Limitation of Liability and Warranties

  • Disclaimer of Warranties: THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
  • Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPTNI AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR REVENUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
  • Liability Cap: OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY.

9. Governing Law and Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Minnesota.

10. Changes to Terms

  • We may modify these Terms from time to time by posting the updated version on our website or notifying you via email. Your continued use of the Services after such changes constitutes your acceptance of the modified Terms.

11. Contact Information

For questions regarding these Terms, please contact us at: