Ava + Max
The calls that arrive after you close
Evenings, weekends, lunch, holidays and the four minutes everyone is in the back. Covered at a flat rate, with appointments actually booked.
In short
An after-hours answering service covers calls that arrive outside business hours. Traditional services staff human operators who take a message for callback, billed per call or per minute. optni.ai answers with an AI agent that books the appointment during the call and confirms it by text, at a flat monthly rate. For a practice, the practical difference is that a Saturday caller wakes up already booked rather than waiting for Monday.
After 5pm
is when a large share of booking calls arrive
Patients call when they are not at work — evenings, lunch breaks, Saturday mornings. That is precisely when practices are closed, and it is why the single highest-intent slice of inbound demand routinely lands in a voicemail box.
How it works
Start to finish
- 1
Set your hours
Ava takes over outside them — or any time your team does not pick up within a few rings, including during the day.
- 2
She answers and books
A Saturday caller gets a real conversation and a confirmed Monday appointment, not a promise that someone will ring back.
- 3
Urgent calls follow your protocol
You define what counts as urgent. Those callers get your emergency instructions, a transfer to an on-call number, or both.
- 4
You get the morning summary
Every overnight call summarised — what was booked, what needs a callback, what was urgent.
Capabilities
What it handles
- 24/7/365 including weekends and holidays
- Books into your live calendar, out of hours
- Configurable urgency detection and escalation
- On-call transfer to any number
- Missed-call text-back overnight
- Morning summary of every call
- Flat monthly pricing — no per-call or per-minute billing
HIPAA-ready
Business Associate Agreement available on every plan
TCPA + A2P 10DLC
Registered messaging, express written consent captured
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest
Audit logged
Six-year retention on every call and message
Questions
Answered plainly
An answering service takes a message and your team calls back. Ava books the appointment during the call. The patient is scheduled before they go to bed rather than waiting for you to open.
You define the urgency rules. Callers who match them hear your emergency protocol and can be transferred to your on-call number immediately. Ava never performs clinical triage.
Usually, and increasingly so with volume. Answering services bill per call or per minute; optni.ai is a flat monthly tier, so the cost of a busy night is zero extra.
The rest of the front desk