Privacy Policy

We collect several types of information from and about users of our Services, including information:

• Personal Identifiers: Such as your name, postal address, email address, and telephone number.
• Business & Clinic Information: Practice name, NPI numbers, scheduling configurations, and staff user credentials.
• Patient & Consumer Communication Data: Content of messages, appointment requests, scheduling preferences, and interaction logs transmitted through our voice or SMS front-desk tools.
• Technical Data: IP address, browser type, operating system, and usage details collected automatically when you interact with our web platform.

We use information that we collect about you or that you provide to us, including any personal information:

• To provide, operate, and maintain our Services (including managing appointment scheduling, automated reminders, and missed-call text-backs).
• To process and manage your account and software subscription.
• To improve our AI models, software features, and user experience.
• To comply with legal obligations, enforce terms of service, and protect the safety and security of our platform and users.

If you opt-in to receive or interact with text messages from Optni AI LLC or partner clinics utilizing our platform, the following specific provisions apply:

• Program Description: We send transactional and operational communications, including appointment confirmations, reminders, schedule updates, review requests, and customer care follow-ups.
• Opt-In Consent: Users opt-in by submitting their mobile phone number and checking an explicit consent box on our web application or clinic intake forms. Message frequency varies based on user interaction. Message and data rates may apply.
• Opt-Out Rights: You can cancel or opt out of SMS messaging at any time. Simply reply STOP to any text message you receive from us. Upon sending STOP, you will receive a single confirmation message, and no further text messages will be sent to your mobile device unless you explicitly re-enroll. For help, reply HELP.
• Strict Prohibition on Sharing Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. All categories of text messaging opt-in data and consent exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers (such as cloud hosting providers, communication APIs like Twilio, and infrastructure partners), and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To comply with any court order, law, or legal process, including responding to any government or regulatory request.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services.

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on our website or via text message/email. The date the privacy policy was last revised is identified at the top of the page.

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

• Email: support@optni.ai