Ava — AI Voice Agent
Ava answers every call
An AI voice agent that picks up on the first ring, checks your real availability, and books the appointment before the call ends.
In short
An AI voice receptionist answers inbound phone calls with a natural-sounding conversational agent instead of a menu or voicemail. Ava, the optni.ai voice agent, answers on your existing number, understands why the patient is calling, checks live availability in your calendar, books the appointment, and sends a text confirmation — without a human involved. She identifies herself as an AI assistant, escalates anything clinical to your staff, and works 24 hours a day including weekends.
74%
of calls to service businesses go unanswered
Not because nobody cares, but because the person who answers the phone is also checking in patients, taking payment and prepping rooms. Around four in five callers who reach voicemail hang up without leaving a message, and most never call back — they call the next practice on the list.
How it works
Start to finish
- 1
Forward your number
Keep the number patients already know. Forwarding is a five-minute change in your carrier settings, and you can send calls to Ava on ring four so your team still gets first refusal.
- 2
Ava picks up and listens
She greets the caller in your practice's name, asks why they are calling, and understands natural speech — no phone tree, no 'press one for scheduling'.
- 3
She checks real availability
Ava reads your live calendar, matches the right appointment type and length, and offers two genuine openings rather than inventing a slot.
- 4
She books and confirms
The appointment is written back to your practice-management system and the patient gets a text confirmation before they hang up.
- 5
You see everything
Every call arrives in your dashboard with a recording, a transcript and the outcome. Nothing happens that you cannot review.
Capabilities
What it handles
- Answers unlimited simultaneous calls — no busy signal, ever
- Books, reschedules and cancels against live availability
- Quotes your configured prices, never an estimate
- Answers hours, location, parking and insurance questions
- Transfers to your staff on request or on urgency language
- Records, transcribes and summarises every call
- Speaks English and Spanish
- Spoken call-recording consent for two-party-consent states
HIPAA-ready
Business Associate Agreement available on every plan
TCPA + A2P 10DLC
Registered messaging, express written consent captured
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest
Audit logged
Six-year retention on every call and message
Questions
Answered plainly
Yes. Ava identifies herself as your practice's AI assistant at the start of the call. We do not build products that pretend to be human — it damages trust and, for recorded calls, creates legal exposure.
She transfers. During business hours that is a live transfer to your front desk; after hours she takes the details, flags the call and texts your team. You configure which situations always escalate.
Yes — unlimited concurrent calls. This is the clearest advantage over a human front desk: three people calling at 8:59am all get answered on the first ring.
Yes. Ava sits behind whatever you already use — a VoIP provider, a traditional line, or a platform like Weave. You forward calls to her; nothing else changes.
Natural, with normal conversational pacing and interruption handling. The fastest way to judge it is to have her call you — the demo takes about thirty seconds.
The rest of the front desk