Ava + Max
Appointments booked on the call, not after it
Live availability, correct appointment length, right provider, written back to your system. No callback task, no double-booking.
In short
AI appointment booking lets a patient schedule by phone or text without a staff member involved. optni.ai reads live availability from your calendar or practice-management system, applies your rules for appointment type, length and provider, books the slot and writes it back. Because it reads live availability rather than a static form, it cannot double-book, and because it applies your appointment-type rules, a new-patient exam never lands in a fifteen-minute recall slot.
3 min
average time a booking call takes a staff member
Multiply that by every booking, reschedule and cancellation and scheduling becomes most of a full-time role — a role that is also interrupted constantly and is the first thing to break on a busy day.
How it works
Start to finish
- 1
Connect your calendar
Google Calendar or your practice-management system. optni.ai reads live availability rather than a copy, so it always sees the true picture.
- 2
Set your rules once
Appointment types, lengths, which providers do what, buffers, lead time, how far out you take bookings. Configured once during setup.
- 3
Patients book by phone or text
Ava on a call, Max over SMS. Both apply the same rules and see the same availability.
- 4
It writes back and confirms
The appointment appears in your system and the patient gets a confirmation immediately, with a reminder scheduled.
Capabilities
What it handles
- Reads live availability — double-booking is structurally impossible
- Correct appointment type and length every time
- Provider-specific booking and preferences
- Reschedules and cancellations handled the same way
- Waitlist backfill when a slot opens
- Buffers, lead times and booking windows respected
- Writes back to Open Dental, Dentrix, ezyVet, ChiroTouch, Jane, Boulevard, WebPT and Google Calendar
HIPAA-ready
Business Associate Agreement available on every plan
TCPA + A2P 10DLC
Registered messaging, express written consent captured
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest
Audit logged
Six-year retention on every call and message
Questions
Answered plainly
No. It reads live availability at the moment of booking rather than working from a cached copy, so a slot taken thirty seconds earlier is already gone.
Bookings arrive as a text and email to your front desk with one-tap confirmation while we build the connector. Nothing is lost; it just takes one tap.
Yes, by phone or text, within the rules you set — how close to the appointment a change is allowed, and which types require a human.
The rest of the front desk