Optometry Practices
The AI front desk for optometry practices
Exam room, optical floor, insurance desk, phone. Ava takes the phone off the list.
- Every call
- Answered during exam hours
- 10 sec
- Missed-call text-back time
- 24/7
- Evenings and weekends covered
In short
An AI receptionist for an optometry practice answers calls and texts, books eye exams and contact-lens fittings, and handles routine questions about vision plans, frames and appointment availability. optni.ai runs Ava on voice and Max on SMS with shared memory, so a patient who starts on the phone can finish booking by text.
What's actually broken
Why optometry practices lose calls
Not a staffing failure. A structural one — and it is the same three things at almost every practice.
Your staff is split between the exam lane and the optical floor
Optometry front desks cover dispensing, insurance and scheduling at once. The phone loses that contest most of the day, especially while a patient is being helped with frames.
Vision plan questions are constant and repetitive
Which plans you take, what the exam costs, whether contacts are covered — asked dozens of times a week, each one pulling a trained optician away from a sale.
Annual exams slip quietly
Nobody urgently books an eye exam. Without an active recall nudge, a one-year cycle becomes two, and the frame purchase that came with it never happens.
What Ava and Max do here
Built around how a optometry practice actually runs
Books exams and contact-lens fittings correctly
Ava books the right appointment type and length, so a fitting does not land in a routine exam slot.
Answers vision plan questions from your list
Which carriers you accept, what a private-pay exam costs, what is included — consistently, every time.
Runs annual recall by text
Max texts patients due for their annual exam with a booking link, quietly refilling the schedule.
Works with
Not on the list? Bookings arrive as a text and email to your front desk with one-tap confirmation while we build the connector — nothing is lost in the meantime.
The fair objection
"Contact lens questions are too specific for AI"
Ava handles scheduling and plan questions, not clinical fitting decisions. Anything about a specific prescription, a lens brand change or comfort issue routes to your optician with the patient's details captured — which is faster than the voicemail those calls reach today.
See it in your words
A optometry practice conversation, start to finish
Scripted for this practice type. Tap through it as the patient.
Pick a scenario
What it's costing you
Includes rings-out during open hours, not just after close.
Recoverable per month
$40,600
≈ 140 visits a month your front desk never got the chance to book
Estimate only: 26 business days × 60% of missed calls recovered. Your own numbers will differ — this is a sizing tool, not a forecast.
Clearview Eye Care
Max · AI text front desk
A scripted demo — tap the chips to steer it. Want the real thing? Have Ava call you.
HIPAA-ready
Business Associate Agreement available on every plan
TCPA + A2P 10DLC
Registered messaging, express written consent captured
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest
Audit logged
Six-year retention on every call and message
Questions
Optometry Practices ask these first
Yes, from the carrier list you configure during setup — VSP, EyeMed, Davis and any others you take, plus your private-pay exam price. It does not verify individual benefits.
Yes. Each appointment type carries its own length and provider rules, so fittings, routine exams and medical visits land in the right slots.
Bookings write back to RevolutionEHR, Eyefinity, Crystal PM and Google Calendar. Where a connector is pending, appointments arrive as a text and email with one-tap confirmation.
Hear it answer a optometry practice call
Thirty seconds on the phone with Ava will tell you more than this page did.