Plastic Surgery Practices
The AI front desk for plastic surgery practices
One missed consultation call can be a five-figure case. Ava answers every one of them, including at 9pm on a Sunday.
- 5 figures
- Typical value of one converted case
- 10 sec
- Missed-call text-back time
- 24/7
- Evenings and weekends covered
In short
An AI receptionist for a plastic surgery practice answers calls and texts, qualifies procedure interest, and books consultations — including the deposit where you require one. optni.ai runs Ava on voice and Max on SMS with shared memory. The economics are unusually clear in aesthetic surgery: a single captured consultation often covers the cost of the service for a year.
What's actually broken
Why plastic surgery practices lose calls
Not a staffing failure. A structural one — and it is the same three things at almost every practice.
The economics of a missed call are brutal here
In most practices a missed call costs a few hundred dollars. In plastic surgery it can cost a case worth five figures. The same voicemail box carries far more risk.
Enquiries arrive outside office hours
Aesthetic research happens at night and on weekends, precisely when a surgical practice has nobody on the phone. Prospects contact several practices in one sitting.
Consultations are wasted on unqualified callers
Surgeon consultation time is the scarcest resource in the practice. Filling it with callers who have not understood price or candidacy is expensive.
What Ava and Max do here
Built around how a plastic surgery practice actually runs
Captures the after-hours enquiry
Ava answers at any hour, explains the consultation process and your fee, and books — before the prospect finishes their list of practices to call.
Qualifies before booking surgeon time
Procedure of interest, timeframe, consultation fee understood. Your surgeon's calendar fills with serious prospects.
Follows up the ones who didn't book
Max keeps the thread alive by text with the information the prospect asked for, instead of letting a warm enquiry die in a voicemail box.
Works with
Not on the list? Bookings arrive as a text and email to your front desk with one-tap confirmation while we build the connector — nothing is lost in the meantime.
The fair objection
"Our patients expect a concierge experience"
That is the argument for it, not against it. A concierge experience is defined by responsiveness — and right now the prospect who calls at 8pm gets a recording. Ava gives them a real conversation and a booked consultation, then hands your patient coordinator a fully briefed lead the next morning instead of a name and number.
See it in your words
A plastic surgery practice conversation, start to finish
Scripted for this practice type. Tap through it as the patient.
Pick a scenario
What it's costing you
Includes rings-out during open hours, not just after close.
Recoverable per month
$168,000
≈ 140 visits a month your front desk never got the chance to book
Estimate only: 26 business days × 60% of missed calls recovered. Your own numbers will differ — this is a sizing tool, not a forecast.
Fairmont Plastic Surgery
Max · AI text front desk
A scripted demo — tap the chips to steer it. Want the real thing? Have Ava call you.
HIPAA-ready
Business Associate Agreement available on every plan
TCPA + A2P 10DLC
Registered messaging, express written consent captured
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest
Audit logged
Six-year retention on every call and message
Questions
Plastic Surgery Practices ask these first
Yes. Ava books the consultation and Max texts a payment link immediately. Practices that collect a fee at booking see materially fewer consultation no-shows.
No. Ava explains your consultation process, fee and availability. Every question about candidacy, technique or outcomes routes to your patient coordinator or surgeon.
Message content is configurable, and by default Max keeps procedure detail out of SMS bodies. All data is encrypted in transit and at rest, and optni.ai operates under a Business Associate Agreement.
Hear it answer a plastic surgery practice call
Thirty seconds on the phone with Ava will tell you more than this page did.