Missed-Call Text-Back
Every missed call gets a text back in ten seconds
The call you did not answer is not lost yet. It is lost the moment the caller reaches the next practice on their list.
In short
Missed-call text-back automatically sends an SMS to any caller whose call went unanswered, inviting them to continue by text. optni.ai sends it within about ten seconds and, critically, the text is a live conversation rather than a notification — Max answers questions and books the appointment directly in the thread. Practices adopt it because roughly 85% of people who reach voicemail never call back, while a text arriving seconds later reaches them while they are still deciding.
85%
of missed callers never call back
They are not waiting for you to return the call. They are calling the next practice, and roughly four out of five people hire whoever responds first. A missed call is not a delayed booking — it is a booking that went somewhere else.
How it works
Start to finish
- 1
A call goes unanswered
Rings out, hits voicemail, or comes in while you are closed. Any missed call triggers it — no rule to configure.
- 2
Max texts within ten seconds
Fast enough that your name is still on the caller's screen. The message names your practice and asks how he can help.
- 3
The patient replies
Most do. A text takes five seconds to answer; calling back takes a decision and a free moment.
- 4
Max books them
Not a message forwarded to your team — an actual booking, confirmed in the thread, written back to your system.
Capabilities
What it handles
- Fires on every missed call, including after hours and holidays
- Roughly ten-second response time
- Two-way conversation, not a one-way autoresponder
- Books directly into your calendar
- Escalates to your team when the caller asks for a human
- Full opt-out handling and consent logging
HIPAA-ready
Business Associate Agreement available on every plan
TCPA + A2P 10DLC
Registered messaging, express written consent captured
Encrypted end to end
TLS 1.3 in transit, AES-256 at rest
Audit logged
Six-year retention on every call and message
Questions
Answered plainly
No, and the difference is the whole point. An autoresponder sends 'sorry we missed you, we'll call back' and the patient waits. Max holds the actual conversation and books the appointment in the thread.
We detect non-mobile numbers and skip the text rather than sending into a void. Those callers appear in your dashboard as a callback task with the time and number.
Rarely, because it is a direct response to a call they just placed. It is unsolicited outreach that annoys people, not a reply to their own call — and every message includes opt-out instructions.
The rest of the front desk